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You can use the Up and Down buttons to control the display order of the alerts. The display order determines the display priority, which can be important if there are so many alerts on a patient/client that they can't all be displayed on the screen.
Add New Alert Type
To add a new alert type, click on the Add New Record button. On the Edit pop up screen, enter the following information and click Save.
- Alert Type: Enter the name of the alert type.
- Icon: Here you can upload an icon to be associated with the alert type.
- Popup Alerts: The popup alerts are currently not functional on the Hospital side.
Edit Alerts
To edit an alert type, either double click on an existing alert type record OR highlight the record in the grid and click on the Edit button.
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flagged to appear on the schedule screen, or only appear under certain conditions, such as when a specific product is prescribed to a patient. Each alert can also have a custom icon added if desired. Certain episode alerts appear automatically in the system and cannot be disabled or customized.
Certain patient alerts appears automatically in the system:
Certain client alerts appear automatically in the system:
Client alerts appear for all clients associated with a patient, including RDVMs, clinics and all owners. List of Alert TypesThe alerts that are in the system will appear in a single window on the screen, with pagination. An overview of the details for the alerts appears in the columns.
Alert Sort OrderThe Alert Sort Order controls how each alert will appear when multiple alerts are present on a page. The most crucial alerts should be sorted near the top, while alerts of lesser importance can be sorted near the bottom. Alerts that also only appear under certain conditions, such as when a patient's order exceeds the most recent estimate, should also be sorted near the top, as they won't appear until the condition is fulfilled but are important when it is met. Select the record you want to move from the list, and then use the Up and Down buttons on the top menu to control their order.
Add New AlertTo create a new custom alert, click on the Add New Alert button. The Add/Edit window for alerts will open. Fill in each of the fields to control how and where this alert will appear.
Add New Generic Alert from the Pharmacy Setup screenTo link a generic family to an alert from the Pharmacy Setup screen, go to the Prescription Setup > Generic Master Setup tab, and search for the generic you want to add the warning to.
Select the generic you want to add the warning to.
Click on the Patient Alert Related Interaction button.
Search for the alert you want to add to the generic family. Add in the specific alert text that should appear on the products in this generic family.
Add Alert to Specific ProductsTo add a unique alert to an individual product, search for the product under the Product Setup screen, and go to the Prescription Setup > Interactions and Warnings tab.
Alerts inherited from a generic family appear in bold and blue text. Additional custom alerts for this product specifically appear in normal text.
In the example above, because the product is a member of the Phenobarbital family, it inherited the "Do Not Discontinue" alert that was included on the generic.
Alerts on Other ScreensAlerts can be added to patients, to episodes, and to clients. Once added, these alerts will appear in multiple places throughout the system. Alerts on the Admission ScreenOn the admission screen, Patient and Client alerts will appear in the right hand side Alert box.
Alerts on the Schedule ScreenPatient and Client alerts will appear on mouse over of the Alert icon on an appointment. Only those alerts flagged to appear on the schedule screen will display here.
Alerts on the Patient RecordAlerts can be added to either the patient or the episode on the Patient Record.
Patient Alerts appear at the very top of the Visit Information tab. Episode Alerts appear within the episode header.
Alerts on Prescription Fill ScreenPatient Alerts, Client Alerts, and Episode Alerts appear on the prescription fill screen. Warnings about allergies and other information should be set to appear near the top of the Patient Alert list on sort order to ensure that the pharmacy techs have immediate access to this informaiton.
Alerts on the Client ScreenPatient Alerts and Episode Alerts appear on this screen in the Alerts box.
Client Alerts appear in the Comments/Alerts tab. Alerts will have a highlighted background. New Client Alerts can also be added here by clicking on Add Log Entry.
Alerts on the Cashier ScreenAll three types of alerts - Client Alerts, Patient Alerts, and Episode Alerts - appear on this screen in the Alert Box. For a large list of alerts, a scroll bar will appear.
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