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- Please submit support tickets in the appropriate way- email issues to support@vetview.org In the case of an emergency, please call the on-call team member at 706-538-3637. Additional emergency information is available on the Wiki homepage: VetView Wiki Home
- Provide the VetView team with as much information as possible. If you encounter an error, please submit a screenshot of the error, as well as the stacktrace log and the steps you took to encounter the error. If you have a question regarding specific features or set-up detail, a screenshot of the area you are working in will help VetView to answer your questions.
NOTE- When submitting screenshots of errors, please be sure to obscure any sensitive information. - Also include the version of VetView that you using when experiencing the error and whether this is your production or test environment.
- Feel free to follow up on a submitted ticket if you have not received a response within 72 hours. OccassionallyOccasionally, a ticket may not come through properly.