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The patient record has a large number of privileges.  In order to make navigation on this page easier, privileges aese are broken out into workflows and  functional areas.

Access Patient Record is the root level privilege for this page.  Without any other privileges, this access privilege grants view only access to the patient records.

All other privileges below can be granted to users based on your hospital's policies regarding billing, prescriptions, and editing of medical records. 

 Episode and Patient Information

These privileges involve the creation and processing of episodes and the data of the patient.

PrivilegeTypeDefinitionExample / ScreenshotVerified
Create Episode ButtonAccessAllows the user to create a new episode from the patient record, instead of Admissions

Open/Check In EpisodesFunctionAllows the user to check in a patient and change the episode status from New to Open

Add Episode PersonnelFunctionAllows the user to add personnel to the episode

Edit Episode PersonnelFunctionAllows the user to change information about the personnel, or delete them, from the episode

Update Episode LocationFunctionAllows the user to change the patient location when the patient is relocated

Admit PatientFunctionAllows the user to change the patient from Outpatient to Inpatient (Admit status)

Discharge patientFunctionAllows the user to Discharge the patient (indicate the patient has been entrusted back to the client)

Readmit patientFunctionAllows the user to change the status of the patient from Discharge back to Admitted

Undo DischargeFunctionAllows the user to change the status of the episode from Discharge back to Open/Checked-in

Close EpisodeFunctionAllows the user to change the status of an episode from Discharged to Closed (all paperwork completed; episode cannot be modified)

Reopen EpisodesFunctionAllows the user to change the status of an episode from Closed back to Discharged for further work

Request TransfersFunctionAllows the user to request that a patient's episode unit be transferred to another unit

Approve TransfersFunctionAllows the user to approve a transfer request from another unit

Create Patient AlertsFunctionAllows the user to add patient alerts to the patient record

Edit Patient AlertsFunctionAllows the user the ability to make changes to the Patient Alerts

Add Episode AlertFunctionAllows the user to add an alert to this episode only

Add patient NotesFunctionAllows the user to add notes onto the Patient Details tab

Edit Patient NotesFunctionAllows the user the ability to make changes to existing patient notes

Edit patient detailsFunctionAllows the user the ability to modify information about the patient, such as age, weight, breed, etc

Add Patient TagsFunctionAllows the user to add tag numbers to the patient (e.g. rabies tags)

Edit Patient TagsFunctionAllows the user to modify any existing tags

Update Episode ASAQ StatusFunctionAllows the user the ability to change whether this episode qualifies for ASAQ

 Documents, Requests, and Attachments

These privileges concern the digital documents that contain the reports and other content of the episode itself.

PrivilegeTypeDefinitionExample/ScreenshotVerified
Add Episode DocumentFunctionAllows the user to add a document to the episode (reports filled out by the attending unit)

Add Episode RequestFunctionAllows the user to submit a request on an episode (work to be performed by another unit during this episode)

Verify Episode ItemsFunctionGrants the ability to Verify documents and other items on the episode 

Add/Edit Global Hospital MacroFunctionAllows the user to create a macro and then set it as a global macro for that document+document item, allowing users who utilize that same document to have access to the macro template as well

Resend Request ButtonFunctionAllows the user to resend a request that was rejected by the other unit

Add AttachmentsFunctionAllows the user to add attachments to the episode or request

Edit Request AttachmentsFunctionAllows the user to edit the meta information about an attachment on a request

Edit Episode AttachmentsFunctionAllows the user to edit the meta information about attachments on the episode

Edit Patient AttachmentsFunctionAllows the user to modify the meta information about attachments at the patient level

Delete AttachmentsFunctionAllows the user the ability to remove attachments from the episode 

 SOAPs, TPRS, and Diagnosis

These privileges revolve around the non-document content of the episode, aka "smart objects", which have their own workflows within the episode.

PrivilegeTypeDefinitionExample / ScreenshotVerified
Add Episode ProblemFunctionAllows the user to add a problem to the episode

Edit Episode Problem

FunctionAllows the user to edit problems added to the episode


Merge Episode ProblemFunctionAllows the user to Merge episode problems if they have been determined to have the same cause

Add Episode TPRFunctionAllows the user to ad a TPR to the episode

Edit Episode TPRFunctionAllows the user to edit an existing TPR an an episode

Create SOAPsFunctionAllows the user to add a SOAP to the episode

Manage SOAPFunctionAllows the user to add text for Subjective Objective Assessment Plan on the SOAP

Review SOAPFunctionAllows the user to review and approve Subjective Objective Assessment Plan that has been entered by a student

Add DiagnosisFunctionAllows the user to add a new diagnosis to the episode

Edit DiagnosisFunctionAllows the user to edit an existing diagnosis on the episode

Verify Diagnoses

FunctionGrants the ability to Verify a diagnosis

Unapprove DiagnosisFunctionAllows the user to remove a verification from a diagnosis

Delete Unapproved DiagnosisFunctionAllows the user to remove a diagnosis that was not approved

 Order Management

These privileges allow the user to add items to the bill.  The Pick List option is the most restrictive minimum privilege, and will allow the user to add items only from a pre-established list.  

PrivilegeTypeDefinitionExample / ScreenshotVerified
Go to Order ManagementAccessAllows the user to access the Order Management screen from the patient record

Go to Cashier ScreenAccessAllows the user to access the Cashier Screen from the patient record

Go to Pick ListAccessAllows the user to open a billing pick list from the patient record  (minimum recommended access)

Add Open OrderFunctionGrants the ability to open an order for the episode

Set Bill PartyFunctionGrants the ability to change the bill party from the current designated to a different client

Create EstimateFunctionGrants the ability to generate a formal estimate and include it on the patient record

 Prescriptions and Medications

These privileges allow users to request, approve, and modify prescriptions on the clinical side.  Privileges on the pharmacy side are handled through Pharmacy Setup.

PrivilegeTypeDefinitionExample/ScreenshotVerified
Add RxFunctionGrants the ability to add a new prescription to the patient outside of the current episode

Add Episode RxFunctionGrants the ability to add a new prescription to the patient within the current episode

Add Episode MedicationFunctionGrants the ability to add a new medication or OTC item to the patient within the current episode

Prescription TransferFunctionGrants the ability to transfer the prescription upon refill

Fill Outside PrescriptionsAccessAllows the user to fill an outside Rx from a different pharmacy
(error) This is a pharmacy privilege and should not be on the patient record
Create External PrescriptionsFunctionAllows the user the ability to generate a prescription for fill at a different pharmacy

Edit Episode MedicationFunctionAllows the user to make changes to episode medication that was already entered

Edit/Print CDM LabelFunctionAllows the user to edit or print the label generated by an item added via CDM for client use

Approve RxFunctionAllows the user to approve an Rx that was requested by a student

Edit RxFunctionAllows the user to edit an Rx that has not yet been approved

Prescription ApproverFunctionAllows the user to approve an Rx that was requested by a student (duplicate)

Prescription Approver non-DVMFunctionAllows the user to approve an Rx requested by the student without being a DVM (e.g. pharmacists)

Prescription RefillFunctionAllows the user to refill a prescription from the patient record

Prescription RenewalFunctionAllows the user to Copy Rx 






 Communication Privileges

These privileges allow users to manage communications for a patient.  These may be given to non-clinical personnel, such as client coordinators, who handle call backs and appointment reminders

PrivilegeTypeDescriptionExample/ScreenshotVerified
View Episode Communication LogAccessGrants the ability to open and view the Comm Log pane

Add Episode Communication LogFunctionAllows the user to add a new entry to the communication log

Print Patient Comm LogFunctionAllows the user to open a PDF of the comm log and print it

Add Episode ContactFunctionAllows the user to create a new contact for the episode, allowing communications to be sent to them

Grant Release of InformationFunctionAllows the user to set a contact as available to receive communications on the episode

Add New ContactFunctionAllows the user to add a new contact to the patient, not just this episode

Modify Existing ContactsFunctionAllows the user to make changes to existing contacts on an episode, such as address info

 Admin Privileges

These privileges are elevated and recommended only for users at the administrative level.  These allow you to fix mistakes made on medical records, such as duplicate clients or episodes. 

PrivilegeTypeDescriptionExample/ScreenshotVerified
Set Patient Record StatusAdmin FunctionAllows the user to change the status of the episode outside of the normal workflow

Merge PatientAdmin FunctionAllows the user to merge two patients, if it is determined the patients are in fact the same animal

Merge EpisodeAdmin FunctionAllows the user to merge two episodes if an episode was created by mistake

Edit Episode HeaderAdmin FunctionAllows the user to access the Episode Header (required for other admin functions)

Edit Admitting DVM/UnitAdmin FunctionAllows the user to edit the admitting DVM and the admitting unit via the episode header

Edit Case NoAdmin FunctionAllows the user to change the patient on an episode

Edit Document Created TimeAdmin FunctionAllows the user to modify the time of document creation outside of the normal workflow

Delete New EpisodeAdmin FunctionAllows the user to delete an episode in New status only

Admin Delete EpisodeAdmin FunctionAllows the user to delete an episode, regardless of status.  Warning:  ALL DATA is destroyed in this Delete.

Remove Episode HoldAdmin FunctionAllows the user the ability to change an episode from Hold status back to New or Open.

Undo Episode No ShowAdmin FunctionAllows the user to change an episode that was marked as No Show back to New status.

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