Labs Portal (3.1)

Labs Portal is where your external clinics and RDVMs can log in to submit new requests, view the status of any existing requests and accessions, and view invoices or make payments.

As of version 3.1, VetView will allow you to install a separate Lab Portal for each individual lab in your system.  This allows you to have custom branding and instructions for each lab.  Each lab's users are also managed individually, although they can still share a Lab Portal Web Account.

Version 3.1 also better supports a variety of screen sizes, and can be used on smaller devices such as iOS or Android phones, tablets, laptops, etc. 

Login Page and Registration

The URL you provide to your clients will initially go to a login page.  If they already have a web portal account with your lab, they can log in immediately as before.  Otherwise, they will need to request account access. 

Login Screen

Your lab can customize the appearance of the login page using a unique image on the header.  The name of the lab will appear at the top of the screen even without a header.

New Account Registration Screen

If a client does not already have a Web Account with your lab, they can request access if you have this option turned on under Lab Setup.  The Registration button will appear in the upper right hand corner. 

Clicking on this button will load the Portal Registration screen.

Custom instructions for your clients will appear in the text box in the lower half of the screen. 

New users must include a Client Account Number to ensure that the correct VetView client account is linked to their new Web Portal account. 

After clicking the Register button, a success message will appear if it was sent to the main VetView app.  Then it will return to the main Web Portal login screen.

User Information Screen

A client can change some of the information associated with the Web Portal account once it has been created, by going under the User Information Screen.  This is located by clicking on their username in the upper right corner of the web portal. 

This will load a web form similar to the registration screen, but includes the option to change password, and to request account access for other labs in your system, as separate buttons.

Change Labs or Change to Hospital Account

If your Web Portal client already has access to another Lab Account or to the Hospital account, it will also appear in the User Information menu.

They can click on the Lab or Hospital and be directed to that Web Portal, and automatically logged in.

If a client does not have access to the other Lab or your Hospital, these options will not appear on the menu.

Change Theme

The new VetView Lab and Hospital portal supports different "themes" provided by ZK.  Your clients can change themes depending on their preferences.  Some themes contain larger fonts or have higher contrast menus, which assists in visibility.

The Web Portal Account will remember their selected theme preference, and load it again the next time they visit the website.

Catalog Screen (Public)

The Catalog Screen on your portal can be set to be visible to the public even if the rest of your web portal is not used.  This allows outside clinics and RDVMs to see what tests you have available to order.

Search Filters and Catalog List

You can enter a keyword to search for specific tests or methods.  The search will check any of the descriptions that the lab has flagged to include.  You can also search alphabetically by clicking on the letter to jump to that test type.

In this example, searching for "PCR" has brought up all tests with PCR flagged as the method.

Catalog Details Screen

Click on the binoculars to load the Catalog Details.  This is additional information provided by the lab for this test, including pricing, turnaround time, etc. 

Click on Back to Catalog Search to return to the main catalog page. 

Accessions Screen

The Accession screen shows a searchable history of accessions submitted to the lab in the past.

Search Filters and Accession List

A clinic can search for accessions ordered in the past based on dates, the accession or referenced number, the case number, or the client name.

The Accession List displays the accession number, the date it was recieved by the lab, the status, and the name of the patient on the list screen.

View Accession Details

Click on the binoculars icon under View to load the Accession Details.

This screen contains the full information provided from VetView regarding the accession, including the detailed results of each test in the accession in Finalized status.

It also displays the accession charges that were charged by the lab to process the test.

Print Accession Report

The various Accession reports that are available can be accessed under the Reports drop down menu.

This also includes the option to export the Accession report to Excel format if desired.

The accession reports will otherwise load as a printable PDF. 

Patient Screen

The patients screen contains a list of all patients submitted from your clinic to the VetView Lab.

Search Filters

Waiting for the bug to be resolved.

Patient Details and Accession List

Click on a patient name to see their details as recorded in the VetView Lab, and a list of the accessions associated with them.

Accounting Screen

The Accounting Screen displays the invoices, statements, and payments recorded by the lab.

Search Filters and Accounting List

By default, this screen will load with Jan 1st of the current year in the date boxes, to limit the results to only the most recent items.  You can clear these dates and then enter your own.

If there are multiple client accounts associated with your Web Portal login, you can switch between them using the drop down menu.

Print Invoice, Statement, or Receipt

Click on the printer icon next to a Payment, Statement, or Invoice to preview or print the associated report.

Follow the instructions included on the report of Statements to remit payment to the Lab.

Make Payment (Optional)

If your lab has partnered with a third party credit card processing company, you may see the option to make an online payment.

Enter the amount to pay and click on the Make a Payment button to open the payment processing website in a new tab.

Requests Screen

The Requests Screen displays a list of all Requests submitted through the Portal to the lab.  From here, you can see the status, and if it was accepted, view the related Lab Accession.

Search Filters and Request List

You can search by the Status, request priority, patient case number or name, or the internal reference number used on the Request.  You can also filter by dates.

Any requests that match your search criteria will appear in the Search Results.

Print Request Form

Click on the printer icon next to the Request ID if you need to reprint the Request Submission Form.

View Request Details

Click on the binoculars icon under View to view the Request Details as they were submitted to the VetView Lab.

Once a request is accepted, this is the information as it will appear on the related Lab Accession. 

Create New Request

Click on the Create New Request button to start creating a new request to the VetView Lab.

Any previously stored information will be available in the drop down menus, such as previously submitted RDVMs in your clinic, and owners for your patients.

Once a patient is selected in the drop down menu, the previously stored information for the patient will also appear. 

Custom Website Link (Optional)

Your lab has the option of including a custom link to the lab's Home page.  This link will appear in the left most position on the menu.

This link will change depending on what website location your lab has set it to go to, and what they have chosen to name it.