Communication Worklist Screen
The Communication Worklist is a central location in VetView to monitor, view, and control the automatic medical record communications that fire upon scheduled events, such as patient check-in or document approval. A client coordinator or another staff member who has been designated to review these communications can confirm that the information is complete and accurate before sending it to an owner or RDVM. Note that these scheduled communications are different from Patient Reminders, which occur based on product triggers, or Scheduled Appointment Reminders, which occur based on upcoming appointments. Clinical staff may also have the option to manually send certain communications directly from the patient record when appropriate.
Search For Communication
The top part of this screen contains two sets of fields for narrowing down the list of communications in the system. If you click the Search button without a limiter, it will load all communications that have been sent, past and present, which may not be useful. Narrow down your search results depending on what task you are trying to accomplish to load only the communications that matter.
Episode/Patient
This section looks for communications based on the hospital episode, patient, or unit associated with the communication.
Communication Options
This section allows you to search based on the communication itself - the current status, the type, the event that triggered it, or the date it was created.
Search Results
The results will display below. A one line summary will be visible for each communication, with the option to expand it and view further details.
Create New
This button will open a new window to manually created a new communication.
| Field | Description |
|---|---|
| Case No / Patient / Client | Selects the patient and the client type for this communication (RDVM or Owner.) |
| Episode | Searches episodes associated with the patient, which will be used to make the communication. |
| Send To | Chooses the client that this communication will be sent to. |
| Via | Selects the route that this communication will be sent by - mail, email, or fax. |
| Write In Route | If there is no available write, you can create a new method using this button. |
| Email/Fax Contents | The Email Subject and Body, or Fax Subject and Body, depending on which method you are using. |
Attachments
This tab allows you to select the documents from the episode that will be sent with the communication.
Daily Updates
This action will create and send the "Daily Updates" report for any patients who are currently listed on the Patient Census. Use this feature to update RDVMs on the patient status.
Actions on Multiple Communications
Select the communication using the checkbox on the left and then click a button on the top to perform actions on all selected
| Field | Description |
|---|---|
| Send Selected | Sends communications that are Pending when all other conditions are met. |
| Delete Selected | Deletes the communications that are selected, and they will not be sent. Use this to clear out old communications, or communications that are not necessary. |
Detailed View of Communication
VetView Wiki Most recent releases of VetView: Version 4.2.5 Hotfix (Released 10/31/2024)
To see commonly used terms in VetView Hospital, please visit our Hospital Glossary of Terms.