Refund

When a Refund is posted, the 'cash' distribution is recorded in a register; however, when an Internal Refund is posted, the register is not affected.  The Cashier screen is used to post a Refund

In order to post a Refund, the client must have a Credit Balance.

Create a Client Credit

Accounting screen → Adjustments tab → Closed Order Adjustments subtab

1. The Total Adjustable Amount is $13.98.  This is determined by the amount of the charge, minus any previous credit adjustments.
2. Enter the maximum adjustable amount of $13.98.
3. Only part of the adjustable amount is applied to the charge. 
4. The remaining adjustment amount is 'Unapplied', and will create a Client Credit.
5. Clicking the 'Apply Adjustments' will post the credit adjustment to the charge, and the client credit.
6. A popup dialog confirms the creation of the Client Credit.

Post a Refund

Cashier screen

1. Select the transaction type 'Refund'.
2. Select the Client Credit to be refunded.  Select the payment type and amount.
3. Click the 'Post Refund' button.

Review the A/R History

Client Info screen → Accounting tab → A/R History subtab

'Close Order' transaction

1. When the order is closed without payment (via the Cashier screen), a 'Close Order' transaction occurs.
2. The previous balance, current charges, payments, and remaining balance, are listed.
3. The order balance, that was not paid, is listed as 'A/R Charges'.

'Adjustment' transaction

1. When a 'Closed-Order Adjustment' is posted (via the Accounting screen → Adjustments tab), an 'Adjustment' transaction occurs.
2. The $13.98 adjustment was split: $3.98 toward the order A/R balance of $13.98; and
3. A client credit for $10.00.

'Refund' transaction

1. When the 'Refund' is posted, a 'Refund' transaction occurs.
2. Since the client credit was refunded, the remaining balance is not affected.
3. The cash payment is listed.  This reflects the impact to the cash register.