Request System

Request System Overview

The  VetView Request System is the method by which work or tasks are exchanged between the various Hospital Units, as well as to external systems such as VetView Labs or third party imaging equipment.  Requests are separate and distinct from a unit's internal medical record documents, and many features within VetView have been developed to support the needs of request units.

Request System Screens

• Request Search Screen
• Request Screen
• Request Worklist 
• Patient Record (Requests medical record groups)
• Schedule Screen (Request Units)
• Catalog Setup

Request System Shortcuts

Request Number: This is a unique identifier associated with each request.  A patient may have multiple requests during each visit.  Throughout the system, any Request number that appears as an underlined blue link will jump to that request in the Request screen.

Requests in Mail:  Requests can be set to trigger event notifications and emails or VetView mail messages to interested parties on initiation, request, approval, competition, etc

Requests in the Patient Record:  Requests will appear as a unique object in each episode of the patient record.  You can open the request by clicking the link, and also perform actions directly on the request if you have the appropriate Unit membership and privileges. 

Other Features of the Request System

• Multiple request items per request
• Separate Approval process from episodes
• Integration with third party applications and imaging systems
• Fully customizable Request documents / forms
• Request Pick Lists
• Automatic billing on request events
• Automatic communication to RDVMs based on triggering request events
• Integration with Schedule system, including optional private schedules
• Customizable workflow per request: Tag a request as Performed, Transcribed, and Reviewed
• Optional Special Instructions
• Optional required questions for requests
• Optional 'Draft' watermark
• Integration with Product Reminders
• Automatic addition based on Episode Types